You are waiting for a parcel. You decide to check the tracking to see where the shipment is, and you read a message that warns you that it hasn't been delivered.

Or, you found the non-delivery notice directly in your letterbox.

It could also happen that the package is delivered, but nothing has arrived to you.

What does the non-delivery of a package mean , and what can be done in these cases?

In this article we will explain what the non-delivery of a shipment may depend on, what happens in these cases, what the solutions are and what precautions can be taken to prevent this situation.

What does non-delivery mean?

If you have received a non-delivery notice, it means that the courier has tried to deliver the package to the recipient, but has not found anyone.

Usually, the reasons why a package has not been delivered can be traced back to various factors , such as an incorrect shipping address, the absence of the recipient at the delivery or an error on the part of the courier.

In other cases, such as when ordering something online, a package may not be delivered due to problems on the part of the seller, who has not sent the package on time.

In some cases it may also happen that the package is delivered, but in reality nothing has been received.

What happens if the courier doesn't find anyone at home?

Usually, if the courier tries to deliver a package but can't find anyone, they will leave a non-delivery notice in your letterbox.

If, during the organization of the shipment, you have left your telephone number, it is possible that the courier will first try to contact the recipient.
If there is no response, he may also decide to leave the parcel with a neighbor instead of leaving the non-delivery notice.

What happens if a package is not delivered?

If you have found a non-delivery notice due to the recipient's absence , the courier may make a second attempt (which can often be agreed upon).

If delivery is not possible, the package may be stored at the post office or courier office.

A piece of advice to avoid this eventuality: make sure that the shipping address is correct and not lacking in information and, in general, that there is someone to collect the package on the scheduled day for delivery.

What to do if the package is delivered?

Sometimes it may happen that the package is delivered by the tracking site, but that it has not actually been received.

In these cases, the first thing to do is to ask the neighbors if they have collected the parcel from them : in fact, finding the recipient absent or for other reasons, the courier may leave the parcel with a neighbour, or at the reception if there is one.

Usually, on tracking apps or sites, the delivery time and the name of the person who picked up the package are also entered: information that can be useful in tracing the shipment.

The second thing you can do is contact the person who made the shipment, who will have to get in touch with the courier.

What to do if the seller does not respect the delivery times?

It could happen that you order something online and your shipment has not yet been delivered :

in this case, you will have to ask the seller for explanations directly.

If too much time has passed and you no longer wish to receive your order, you can request a refund for the goods.

If, on the other hand, you still want to receive it, you can continue to request delivery and eventually ask for compensation for the delay suffered.